Because your account is the starting point of your experience with TdeT. It supports you every step of the way: tracking your orders, managing your information, and progressing smoothly in your equestrian journey, with complete ease.
F.A.Q.
Why create my customer account at TdeT?
Why create my customer account at TdeT?
Designed to simplify your processes, this space centralizes all the features useful for your shopping experience:
• Access to your order history
• Tracking your deliveries
• Saving your addresses and payment methods
• The ability to make a return request in a few clicks
Simple to use and intuitive, your account offers you smoother navigation and quick access to all your information.
How do I create my customer account?
How do I create my customer account?
• Click on the "person" icon, located at the top right of the page.
• Then enter your email address: a unique code will be sent to you.
• Enter this code, then validate.
Your account is now created and ready to be used during your next visits.
I can't log in to my account.
I can't log in to my account.
If you are unable to log in, we recommend checking the following:
• Check your inbox: the login code may, in some cases, be directed to your spam folder.
• Ensure that the email address provided is correct.
If the problem persists despite these checks, our customer service is at your disposal at the following address: contact@tdet.fr
Our team will be happy to assist you, step by step, so that you can quickly regain access to your account.
How do I change my personal information?
How do I change my personal information?
Log in to your account, then go to the "My info" section. There you can update your personal information, such as your address, phone number or payment methods.
To change your email address, please contact our customer service at contact@tdet.fr
Your personal data is secure and strictly confidential; it is never shared.
How do I subscribe/unsubscribe from the TdeT newsletter?
How do I subscribe/unsubscribe from the TdeT newsletter?
Subscribing to our newsletter allows you to stay informed of our new products, news, advice, and occasional offers.
To subscribe, simply:
• Go to the bottom of the site, in the dedicated area
• Enter your email address
• Confirm your subscription
To unsubscribe, you have two options:
• Open one of our emails and click on the "Unsubscribe" link at the bottom of the message
• Contact our customer service at contact@tdet.fr, and we will do it for you
You remain free at any time to manage your subscription according to your preferences.
We will be happy to have you back if you wish to re-subscribe later.
How do I delete my customer account?
How do I delete my customer account?
We ensure that every customer can use our services freely and with confidence.
If you wish to close your account, this is of course possible. Simply contact us at contact@tdet.fr. Our team will handle your request seriously and attentively.
Please note that if one or more orders have already been placed, certain information will need to be retained for after-sales service or billing purposes, in accordance with current regulations. However, your account will be deactivated and will no longer be accessible.
