Returns

At TdeT, we want to provide you with a worry-free shopping experience. If an item does not meet your needs, you have a period of time in which to return it under the conditions detailed below.

1. Return period

In accordance with applicable regulations and our commercial policy, you have thirty (30) days from receipt of your order to make a return. After this period, no return will be accepted.

2. Acceptance conditions

To be eligible for return, the product must be:
• unused, unworn
• in perfect condition
• returned in its original packaging
• accompanied by all its accessories and labels

Any returned item that does not meet these conditions, is incomplete, damaged, worn or unsuitable for resale may be refused if the conditions of the right of withdrawal are not met, or the refund may be reduced to reflect any depreciation of the product. TdeT reserves the right to assess the condition of the product before approving the return.

As part of certain promotional offers (for example: a free product when spending a minimum amount), eligibility for the free product is subject to compliance with the terms of the offer. In the event of a partial or total return of the order resulting in the original conditions no longer being met (in particular if the required minimum amount is no longer reached), the free product must also be returned. If the free product is not returned, its retail value will be deducted from the refund or credit note.

3. Return costs

Returns are:
• free of charge for France and Belgium, limited to one free return per order
• payable by the customer for other destinations

In the event of multiple returns for the same order, additional charges may apply. The practical return arrangements will be provided when the return request is made.

4. Return procedure & order cancellation

All return requests must be made directly from the customer account, in the ""Orders"" section. The customer selects the relevant order, then the items to be returned, and follows the indicated steps.

Once the request has been approved, the instructions required to ship the product will be provided. Products returned without a prior request may be refused.

The customer may cancel their order directly from their customer account as long as the order has not yet been processed by our teams.

Once the order has been processed, prepared or shipped, cancellation is no longer possible. The customer nevertheless retains the right to exercise their right of withdrawal and request a return in accordance with the return conditions set out in this policy.

Refunds resulting from an order cancellation are made using the payment method used for the original order, as soon as reasonably possible.

5. Refund terms

After receiving and inspecting the returned product, TdeT will proceed, according to your choice:
• either with a refund,
• or with the issue of a credit note.

The processing generally takes place within five (5) business days. During periods of high activity (particularly the end-of-year holidays, commercial promotions and sales), this period may be extended. The customer will be informed by email when their return has been processed.

Refund

The refund is made using the same payment method as the one used for the original order, unless otherwise agreed. In accordance with applicable regulations, the refund is made no later than fourteen (14) days from receipt of the returned product or proof that it has been shipped. Standard delivery charges are not refunded. Any additional charges associated with a specific delivery method chosen by the customer are not refunded.

Credit note

The credit note takes the form of a credit that can be used on the website for a future order. The validity conditions are specified when it is issued.

6. No exchanges

TdeT does not offer direct product exchanges.

If you would like a different item or size, we invite you to place a new order once your return has been approved.

7. Products excluded from returns

Certain products may be excluded from the right of withdrawal in accordance with Article L.221-28 of the French Consumer Code, including:
• personalised products
• unsealed items that cannot be returned for reasons of hygiene or health protection
• products made to the customer's specifications

These exclusions are indicated on the product page where applicable.

8. International returns

For returns outside France and Belgium:
• return costs are payable by the customer
• any customs duties or taxes associated with the return remain payable by the customer

TdeT cannot be held responsible for any additional costs associated with import formalities.

9. Responsibility for the return

The returned product remains the customer's responsibility until it is received by TdeT. It is recommended to use a tracked and insured shipping method.

In the event of loss of the return parcel, no compensation can be granted without proof of postage.

10. Contact

For any questions regarding a return, please do not hesitate to contact us:

By email: contact@tdet.fr
By phone: +33 (0)1 30 52 85 05

Our team remains available to assist you.