Terms and Conditions of Sale
Article 1: Scope and Amendment of the General Terms and Conditions of Sale
Last updated: 09/04/2026
These general terms and conditions of sale apply exclusively between the company QUADRUS SAS – TdeT, 26 rue des écoles Jean Baudin, 78114 Magny-Les-Hameaux (hereinafter "We") and any person visiting or making a purchase via the website www.tdet.fr (hereinafter "You" or "the Buyer").
Any internet user can consult the General Terms and Conditions of Sale on the website www.tdet.fr (hereinafter the "Site"). As these General Terms and Conditions of Sale may be subject to modifications, the applicable conditions are those in force on the Site on the date your order is placed. They apply, without restriction or reservation, to all sales, through the website www.tdet.fr, of products offered online.
In accordance with the provisions of Article L.221-5 of the Consumer Code, the Buyer acknowledges having received, prior to placing their order, in a clear and understandable manner, the following information: the essential characteristics of the products offered, the price of the products and ancillary costs, the payment, delivery and contract execution methods, delivery times, the identity and contact details of the seller, the existence and modalities of exercising the right of withdrawal, the applicable legal guarantees, as well as the possibility of recourse to a consumer mediator.
Article 2: Contract
2.1 Conditions for placing an order
You declare that you are at least 18 years old and have the legal capacity or parental authorization to place an order on the Site.
Orders can only be registered on the site if the user has clearly identified themselves by entering their customer code and password, which are strictly personal.
The products offered on the site are intended for personal use. Any resale without prior authorization is prohibited.
Any order placed on the Site must correspond to the normal needs of a household or a professional identified as such.
2.2 Order
Any order implies unreserved acceptance of these general terms and conditions of sale. Any order implies acceptance of the prices and description of the products available for sale.
From the moment you have checked the box "I accept the general terms and conditions of sale without condition or reservation", you are considered to have accepted, knowingly and without reservation, these general terms and conditions of sale, the prices, volumes, colors, and quantities of the products offered for sale and ordered.
This electronic signature has the same legal value between the parties as a handwritten signature.
After you have placed your order, we will send you an email confirming it.
The sale will only be considered final after tdet.fr sends the order confirmation and receives full payment. We remind you that when you physically take possession of the ordered products, the risks of loss or damage to the products are transferred to you.
A summary of your order information and the General Terms and Conditions of Sale will be sent to you in PDF format via the order confirmation email.
You can place an order:
Online: www.tdet.fr
The contractual information is presented in French and will be confirmed, repeating this contractual information, at the latest when you validate your order.
QUADRUS SAS – TdeT reserves the right to refuse any order from a customer with whom an ongoing dispute exists. The Seller also reserves the right to refuse, suspend, or cancel any order for a legitimate reason, particularly in the event of non-payment, suspicion of fraud, inconsistent information, an unusual order, or in the event of a request for supporting documents that remains unanswered.
The computerized records kept in the seller's systems will be considered proof of communications, orders, and payments made.
Article 3: Price and availability, Delivery
3.1 Price and availability
In case of stockout for an ordered item, the customer will be informed immediately. They can choose between waiting for restock, a replacement product, or canceling their order with a refund. The customer will be informed via their customer account available on the site and/or by email as soon as possible.
The prices of our products on the Site are indicated in euros, all taxes included (VAT + other taxes, notably video recording tax, eco-contribution, etc.), excluding participation in processing and shipping costs.
We can accept your orders within the limits of available stock.
Despite all our efforts, a small number of the many items on Our Site may have a pricing error. Please be assured, however, that We verify prices during the shipping process of your item. In case of a clear pricing error, the customer will be informed as soon as possible. They may confirm their order at the corrected price or request its cancellation with a full refund.
In case of a clear error due to a technical or IT malfunction (especially a ridiculously low price), the order may be canceled after informing the customer.
3.2 Delivery
Delivery is made to the address specified by the customer when placing their order.
It can only take place once the order has been validated by the customer and payment has been fully validated. The banking payment centers involved, if any, will therefore have given their prior payment agreement. In case of refusal by said centers, the order will be automatically canceled.
The seller remains responsible for the proper execution of the contract until the actual delivery of the product to the customer. The transfer of risks of loss or damage to the products occurs when the customer physically takes possession of the product. In the event of a parcel declared delivered by the carrier, the proof of delivery provided by the carrier will be authentic. This provision does not prejudice the consumer's rights under applicable law, particularly in the event of a well-founded dispute. In the event of a dispute, an investigation will be opened with the carrier. No refund or reshipment can take place before the closure of this investigation. The customer retains in all circumstances their legal rights regarding delivery and may request an appropriate solution in the event of the seller's failure to meet their obligations.
In case of delivery refusal or unclaimed package, return shipping costs may be deducted from the refund.
GENERAL TERMS AND CONDITIONS OF SALE APPLICABLE TO LA POSTE MAIL-PARCEL SERVICES VERSION OF JANUARY 1, 2023.
Items to be delivered against signature are presented at the address indicated on the item and handed over to the recipient or their representative present at the address against signature or by any other method of delivery agreed with La Poste.
The signature affixed next to the name, as well as its reproduction, serves as proof of delivery of the items. The parties acknowledge identical legal value to traditional paper signatures and digitized signatures. Refusal to sign on the medium presented by La Poste is equivalent to a refusal of the item.
The recipient of a merchandise item delivered against signature may, at the time of distribution, indicate, by ticking a box, an observation regarding the condition of the packaging. This does not exempt them from filing a claim with La Poste. This observation will serve to enrich any claim file.
The recipient or their representative may be asked to prove their identity by presenting an official identification document.
In case of absence or inability for the recipient or their representative to prove their identity, the delivery agent will not deliver the item and will leave a delivery notice.
Items are deposited at the location indicated on the delivery notice and are to be collected, unless a second presentation is made according to the product's specific conditions.
Collection at the location indicated on the delivery notice of a postal item requires the recipient, or their representative holding a valid power of attorney issued by the recipient authorizing them to collect postal items addressed to the latter, to present this delivery notice and an official identification document, as well as the signature of the recipient, or their representative, for items delivered against signature. Failing this, the representative must present both an official identification document in their name, an official identification document in the name of the recipient, and the delivery notice giving a one-off power of attorney completed and signed by the recipient, and affix their signature for items delivered against signature.
The distribution of the item may be subject to duties and taxes, particularly in the event of insufficient postage or if the item is subject to management fees or customs duties.
Items are kept at the location indicated on the delivery notice for 15 calendar days from the day after the notice was deposited, except for exceptional circumstances that may lead to an extension of this period, of which the customer is informed by any means. At the end of this period, La Poste returns the items.
The Buyer is obliged to check, in the presence of the postal agent or the delivery person, the condition of the merchandise's packaging and its contents upon delivery.
In the event that the Buyer has any doubt whatsoever about the condition or content of their package, they are required to:
- apply the Colissimo procedure (notably reporting due damages, all claims and reservations) and refuse the merchandise by immediately issuing a statement of anomaly to the Post Office agent (statement 170).
- report these incidents to contact@tdet.fr
The delivery time includes the parcel preparation time plus the shipping time. The average delivery time is 3 days for France. Therefore, the displayed times are only indicative and do not constitute a strict deadline; QUADRUS SAS - TdeT cannot be held liable in case of delivery delay or stock outage.
In any event, and in accordance with the provisions of Article L. 121-20-3 of the Consumer Code, the ordered products will be delivered within a maximum period of thirty days from the day following that on which the Buyer placed their order, subject to full payment of the price.
If delivery is not made by the expiration of this period, the Buyer will have the option to cancel their order. The sums paid by the Buyer will then be refunded without delay, to the exclusion of any other compensation.
PRICES FOR DELIVERIES IN METROPOLITAN FRANCE
• For Colissimo home deliveries without signature, delivery costs are €7.95 for orders up to €68.99 and €2.95 for orders from €69.
• For Colissimo home deliveries with signature, delivery costs are €9.80.
• For delivery to a Relay Point, delivery costs are €4.95 and are FREE for purchases of €69 or more.
PRICES FOR DELIVERIES IN THE EUROPEAN UNION
• For Standard International deliveries, shipping costs amount to €22.
PRICES FOR INTERNATIONAL DELIVERIES
• For Standard International deliveries, shipping costs amount to €29.
A supplement of €6.50 (incl. VAT) will be automatically applied to any order containing oversized products, such as lunging whips, training sticks, and carrot sticks. This supplement will be charged even if the total order amount exceeds €69, despite the free delivery offer in France for orders above this amount.
Article 4: Customs duties
Any order placed on the Site and delivered outside France may be subject to potential taxes and customs duties, which are imposed when the package reaches its destination. These customs duties and potential taxes related to the delivery of an item are at your expense and your responsibility. We are not obliged to check and inform you of the applicable customs duties and taxes. To find out about them, we advise you to inquire with the competent authorities in your country.
Article 5: Payment
Payment must be made by the Buyer when placing the order.
At no time can the sums paid be considered as deposits or down payments. All orders are payable in euros. Payment must be fully validated.
You can make the payment by credit card.
• By credit card: (Carte Bleue, Visa, Eurocard, Mastercard accepted in France).
Payment is made on the secure banking servers of Crédit Agricole. This means that no banking information concerning you passes through the tdet.fr website. Payment by credit card is therefore perfectly secure. Your order will thus be registered and validated upon acceptance of payment by Crédit Agricole.
The validation of the order by credit card constitutes a mandate to pay the price including all taxes of the order.
Thanks to the SSL (Secure Socket Layer) protocol, you can securely transmit the credit card number, validity date, cardholder's name (name appearing exactly as on the credit card), and the cryptogram on the back of the card.
Your credit card details are encrypted using the SSL protocol and are never transmitted unencrypted over the network. Payment is made directly to the bank. QUADRUS SAS has no access to these details whatsoever and does not keep them on its servers. This is why they are requested again for each new transaction on our site.
Cards issued by banks domiciled outside France must necessarily be international bank cards.
As part of the fight against internet fraud, information relating to your order may be transmitted to any third party for verification.
The information requested from the Customer regarding their credit card is only provided to Crédit Agricole. The transfer of information is perfectly protected by encryption. The company QUADRUS SAS will at no time know the Customer's credit card information.
We do not offer payment by check.
The Seller reserves the right to suspend or cancel any order in case of refusal of payment authorization or suspicion of fraud.
Article 6: Returns
6.1 Right of withdrawal
In accordance with legal provisions, the customer has a period of thirty (30) days from receipt of the product to exercise their right of withdrawal. The customer then has a period of fourteen (14) days from the notification of their decision to withdraw to return the product. Any return made after this period will be refused.
Under Article L221-28 of the Consumer Code, certain products are excluded from the right of withdrawal, such as sealed products that cannot be returned once opened or personalized products.
Withdrawal form:
To QUADRUS SAS – TdeT
26 rue des écoles Jean Baudin
78114 Magny-Les-Hameaux
contact@tdet.fr
I hereby notify you of my withdrawal from the contract for the sale of the following goods:
Order No.:
Name:
Address:
Date:
Signature:
6.2 Return Conditions
Returned products must be in their original, unused condition, complete (with accessories, instructions, etc.), and in their original packaging. Any product returned incomplete, damaged, dirty, or with damaged packaging cannot be refunded.
Pursuant to Article L.221-23 of the Consumer Code, the consumer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
The customer is responsible for any depreciation of the product resulting from excessive handling. If signs of wear (scratches, stains, odors, etc.) are found, the return may be refused.
To ensure a return in good condition, we recommend:
• Packaging the product appropriately to avoid any damage during transport, using padding if necessary (bubble wrap, foam, etc.).
• Ensuring the package is properly closed and secured.
• Keeping proof of shipment with tracking.
The return is the customer's responsibility until it is received by our services. In case of loss or damage to the package during transit, it is the customer's responsibility to contact the carrier. We recommend shipping with tracking and insurance.
Any returned product that is non-compliant, incomplete, damaged, soiled, or shows signs of abnormal use may be subject to:
- either a refusal to process the return if the legal conditions of the right of withdrawal are not met, and sent back to the customer at their expense
- or a reduction in the refund proportional to the observed depreciation of the product.
6.3 Return Procedure
Before returning a product, the customer must contact customer service, either at contact@tdet.fr or by phone at +33 (0)1 30 52 85 05. Returns without prior authorization or outside the deadline will not be accepted. Any return made without following the procedure may result in a refusal of processing or a delay in processing.
The customer must include their full contact details, order number, and specify the nature of their request (refund or credit) with the package.
Products must be sent to the following address:
QUADRUS SAS – TdeT
26 rue des écoles Jean Baudin
78114 Magny-Les-Hameaux
France
Returns are processed as quickly as possible upon receipt. As an indication, processing generally occurs within five (5) business days. During periods of high activity (especially year-end holidays, commercial operations, sales), this period may be extended. The customer is informed by e-mail when their return is processed.
6.4 Return Costs and Refund
Return shipping costs are free (one free return per order) for France and Belgium.
Standard delivery costs are refunded. Additional costs related to a specific delivery method (e.g., express delivery) are not refunded.
The refund will be issued within fourteen (14) days after receipt and verification of the returned product, exclusively via the payment method used during the purchase or via a credit to be used on the website www.tdet.fr if the customer requests it from customer support. No refund will be issued in any other form (cash, check, etc.).
6.5 Return for Incorrect Reference or Non-Compliant/Defective Product
If the customer receives a product that does not match their order (incorrect reference) or if a product has a manufacturing defect, they must inform customer service within thirty (30) days of receiving the product.
The customer can report the problem by e-mail at contact@tdet.fr or by phone at 01 30 52 85 05, providing clear photos of the product concerned, as well as the order reference and a description of the defect or error.
In these cases, TdeT will cover the return costs by providing a prepaid return label. The customer can choose between:
• Credit: issued as soon as possible and no later than fourteen (14) days after receipt and verification of the returned product. It will be valid across the entire site and usable for a future order.
• Refund: issued as soon as possible and no later than fourteen (14) days after receipt and verification of the returned product, using the same payment method as for the purchase.
In case of an error on our part or a manufacturing defect, the costs of return and reshipment of the compliant or repaired product will be covered by TdeT.
Any return related to a manufacturing defect or an incorrect reference must be made within the deadlines and with proof of the observed problem.
Article 7: Retention of Title
Ownership of the goods is transferred upon physical delivery to the consumer. The risks of loss or damage are borne by the seller until such delivery.
Article 8: Warranties and Liability
Legal Guarantee of Conformity
All products sold by QUADRUS SAS – TdeT benefit from the legal guarantee of conformity, as provided by articles L.217-1 to L.217-28 of the Consumer Code, as well as the legal guarantee against hidden defects as provided by articles 1641 to 1649 of the Civil Code.
The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is not required to prove that the lack of conformity existed at the time of delivery of the goods.
When the sales contract for the goods provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal guarantee applies to this digital content or digital service throughout the entire planned supply period. During this period, the consumer is not required to prove that the lack of conformity of the digital content or digital service existed at the time of delivery of the goods.
The legal guarantee of conformity implies an obligation for the professional, if applicable, to provide all necessary updates to maintain the conformity of the goods.
The legal guarantee of conformity gives the consumer the right to repair or replace the goods within thirty days of their request, free of charge and without major inconvenience to them.
If the goods are repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial warranty.
If the consumer requests repair of the goods, but the seller imposes replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods.
The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by receiving a full refund against return of the goods, if:
1° The professional refuses to repair or replace the goods;
2° Repair or replacement of the goods occurs after a period of thirty days;
3° Repair or replacement of the goods causes a major inconvenience to the consumer, particularly when the consumer definitively bears the costs of recovery or removal of the non-compliant goods, or if they bear the costs of installing the repaired or replacement goods;
4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to rectify it.
The consumer also has the right to a reduction in the price of the goods or to the termination of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to request repair or replacement of the goods beforehand.
The consumer does not have the right to terminate the sale if the lack of conformity is minor.
Any period of immobilization of the goods for repair or replacement suspends the remaining warranty period until the delivery of the restored goods.
The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.
A seller who maliciously obstructs the implementation of the legal guarantee of conformity incurs a civil fine of a maximum of 300,000 euros, which may be increased to 10% of the average annual turnover (article L. 241-5 of the Consumer Code).
The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles them to a price reduction if the goods are kept or a refund against return of the goods.
Hidden Defects Warranty
In accordance with articles 1641 and following of the Civil Code, we guarantee products against hidden defects that would render them unfit for their intended use, or that would so diminish that use that the buyer would not have acquired them, or would have paid a lower price for them, had they known of them.
The action resulting from hidden defects must be brought within two years from the discovery of the defect (article 1648, paragraph 1 of the Civil Code).
Commercial Warranty
Certain products may benefit from a commercial warranty indicated on the product sheet. This warranty applies in addition to the legal warranties.
In accordance with article L.217-16 of the Consumer Code, when a product undergoes repair covered by the commercial warranty, any period of immobilization of at least 7 days extends the initially provided warranty period.
Any request for warranty enforcement must be accompanied by proof of purchase. The warranty does not cover normal wear and tear, damage resulting from misuse, improper maintenance, or use not in accordance with the manufacturer's recommendations.
Electrical and Electronic Devices
Electrical and electronic equipment may contain substances harmful to health and the environment. This equipment must not be disposed of with household waste. We invite you to return it to a collection point provided for this purpose.
Liability
We undertake to provide our services with all due care customary in the profession. However, our responsibility cannot be engaged in cases of force majeure or unforeseeable events beyond our control. Cases of force majeure under article 1218 of the Civil Code notably include: natural disasters, fires, strikes, pandemics, interruptions of communication or energy networks.
We cannot be held responsible for delivery delays attributable to carriers or suppliers. However, in case of prolonged unavailability or a clear error regarding the product or price, you will be notified as soon as possible and may cancel your order. Delays attributable to carriers may give rise to a claim against them, without prejudice to the consumer's rights.
We strive to represent our products faithfully (descriptions, photos, illustrations). In case of a clear error, the customer may exercise their right of withdrawal or contact our customer service.
We are responsible for any direct and foreseeable damage at the time of concluding the contract or using the site. In no event will we be liable for indirect losses such as loss of profit, loss of data, commercial losses.
This limitation does not apply in cases of fraud, gross negligence, personal injury, or liability for defective products.
Article 9: Site Access License
The Buyer is personally responsible for setting up the IT and telecommunications means allowing access to the tdet.fr Site.
You are responsible for telecommunication costs when accessing the Internet and using the site.
We grant You a limited license to access and use the Site for your personal use. Under no circumstances are You authorized to download all or part of this Site without Our express written permission. This license does not in any way allow You to use, for sale or for any other commercial use, this Site or its content (listed products, descriptions, prices, downloading or copying of information for the benefit of another merchant, use of data, software, sound excerpts, graphics, images, texts, photographs, tools).
This Site or any part of this Site must not be reproduced, copied, sold, or exploited for commercial purposes without our express written permission.
You must not use techniques to copy a brand, logo, or any other information (including images, text, layouts) that We own without our express written consent. You must not use meta tags or any other "hidden" text containing our name without our express written consent. Any unauthorized use will terminate the license We have granted You.
We authorize You, on a non-exclusive and revocable basis, to create a hyperlink pointing to the homepage of the Site, provided that this link does not create a false, misleading, derogatory, or otherwise prejudicial impression of Us or Our products or services. Under no circumstances shall the creation of this hyperlink engage our liability, for any reason whatsoever, regarding the content of your site. Any use in your link of our logo, our brand, or our graphics requires our express written authorization.
Article 10: Comments, Reviews, Communications and Other Content
Users of this Site may send Us reviews, comments or any other content; submit suggestions, ideas, questions or any other information as long as this content is not illegal, obscene, abusive, threatening, defamatory, slanderous, infringing on intellectual property rights, or prejudicial to third parties and does not consist of or contain computer viruses, political activism, commercial solicitations, mass mailings, chains or any other form of "spam". You must not use a false e-mail address, impersonate any person or entity, or lie about the origin of the content. We reserve the right, at our sole discretion, to remove or edit any content, particularly for technical reasons (insufficient storage capacity, viruses, clarity of the web page) or legal reasons (defamatory, false, racist, obscene remarks or advocating crimes against humanity). The reasons mentioned above are by way of example and should not be interpreted as exhaustive.
If You send Us content, and unless otherwise stipulated by Us, You agree to grant Us the non-exclusive, free, and for the legal duration of copyright, right to exploit, reproduce, modify, adapt, publish, translate, distribute, sublicense, and display this content worldwide and on all media. You grant Us the right to use the name You communicated to Us when providing your content. You waive the right to be identified as the author of the content. You agree to perform all acts necessary to perfect the rights You grant Us, particularly by executing any act and any document at our request.
You declare and guarantee that You own or have the necessary rights to the content You transmit to Us; that, as of the date of transmission of the content: (i) the content is accurate and truthful, (ii) the use of the content does not violate any of our policies and will not harm a third party (particularly that the content will not be defamatory). You agree to indemnify Us in the event of a third-party action against Us if this action has as its cause, basis or origin the content You communicated to Us.
Article 11: Personal Data Protection, Cookies
11.1 Personal Data Protection
We undertake to protect your personal data. All personal data concerning You that We have collected is processed with the strictest confidentiality, in accordance with the provisions of our personal data protection policy.
The information requested from the Customer is necessary for processing their order and may be communicated to QUADRUS SAS's contractual partners involved in the execution of this order. The Customer can write to QUADRUS SAS, whose contact details are in the legal notices on the website, to object to such communication.
In accordance with Article L.223-2 of the Consumer Code, the customer can register free of charge on the Bloctel telephone solicitation opposition list (www.bloctel.gouv.fr).
In accordance with Regulation (EU) 2016/679 (GDPR), the customer has the rights of access, rectification, erasure, restriction of processing, opposition, and data portability concerning them. They can exercise these rights by contacting customer service at contact@tdet.fr.
The customer also has the right to lodge a complaint with the CNIL (www.cnil.fr).
Data is retained for the period necessary for the performance of the contract and legal obligations. Data processing is based on the performance of the contract and compliance with legal obligations.
11.2 Cookies
We also inform you that "cookies" record certain information stored in the memory of your hard drive. This information is used to generate website audience statistics and to offer products and services based on previous visits. An alert message may ask you in advance if you wish to accept "cookies," which you can of course refuse. It is also possible to configure your browser to accept or refuse "cookies" from tdet.fr at any time.
These "cookies" do not contain any confidential information about you.
Article 12: Applicable law and competent jurisdiction
These general terms and conditions are subject to French law. This applies to both substantive and procedural rules. In the event of a dispute or claim, the Client shall first contact QUADRUS SAS to seek an amicable solution. Subsequently, and in the event of an appeal, the Client may file a complaint with the competent court, which, in the event of a dispute, shall be that of the defendant's domicile or, at the defendant's option, the place of actual delivery of the product.
The language of this contract is French. In the event of a dispute, the competent court shall be that of the defendant's domicile or, at the consumer's option, the place of actual delivery of the product.
Article 13: Identification
This website is owned and managed by QUADRUS SAS – TdeT
Address: QUADRUS SAS – TdeT Email: contact@tdet.fr
26 rue des écoles jean Baudin Phone: 01 30 52 85 05
78 114 Magny Les Hameaux
France
Registered under RCS number 883 391 963
SIRET: Intra-community VAT number: FR 04883391963
If you believe that any content on our Site may infringe any of your intellectual property rights, or if you have a question about our Site, you can write to us at the postal address above.
The elements (texts, graphic elements) of the site belong to the company QUADRUS SAS. The site is protected by intellectual property laws. It is strictly forbidden to reproduce it, in whole or in part, in its form or content, without the written consent of its author. This representation or reproduction, by any means whatsoever, constitutes an infringement punishable by articles L.3335-2 et seq. of the Intellectual Property Code.
Article 14: Buyer's Acceptance
These general terms and conditions of sale, as well as the prices, are expressly agreed upon and accepted by the buyer, who declares and acknowledges having perfect knowledge of them, and therefore waives the right to invoke any contradictory document, in particular their own general terms and conditions of purchase, the act of purchase implying acceptance of these general terms and conditions of sale.
These terms and conditions may be modified at any time without prior notice by QUADRUS SAS.
Article 15: Mediation of consumer disputes
In accordance with articles L.612-1 to L.616-3 of the Consumer Code, any consumer has the right to free recourse to a mediator for the amicable resolution of a dispute with a professional.
Before contacting the mediator, the client must imperatively contact us in order to try to resolve the dispute directly with our customer service:
QUADRUS SAS – T.de.T
26 rue des écoles Jean Baudin – 78114 Magny-les-Hameaux
contact@tdet.fr
+33 (0)1 30 52 85 05
In the event of an unresolved complaint, the client can free of charge contact the mediator we use:
CM2C – Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 Rue de Ponthieu – 75008 Paris
https://www.cm2c.net
cm2c@cm2c.net
The client can also use the European Online Dispute Resolution (ODR) platform at the following address:
https://ec.europa.eu/consumers/odr
Article 16: Legal Mentions, Credits
Design and production:
This online store was created using Shopify software. Visit the Shopify e-commerce blog to stay up-to-date with the latest news and get tips on online selling and managing an e-commerce site.
These General Terms and Conditions of Sale are valid from 09/04/2026 and may be amended at any time. Acceptance of the General Terms and Conditions of Sale implies the buyer's full and complete adherence to all of their clauses.
