Ordering on our website is a simple and intuitive process.

• After browsing our collections, add your chosen items to your basket. You can view or modify its contents at any time before finalising your purchase.

• When you are ready, click on "Place my order", then fill in the necessary delivery and billing information. You will also be offered to select the delivery method that suits you best.

• Once these steps are completed, finalise your order by clicking on "Pay".

• A confirmation email will be sent to you to summarise your purchase. We recommend that you check that the email address provided is correct so that you receive all the information.

Once validated, your order is taken over by our logistics team, who prepare it with care, as quickly as possible.

We do our best to ensure our products are available. However, some items may occasionally be out of stock due to their popularity.

On the product page, you can activate the "Notify me when back in stock" option. You will then be informed by email as soon as the item is available again.

You can also contact our customer service at contact@tdet.fr. Our team will be able to provide you with a restock date or offer you an alternative tailored to your needs, depending on the information available.

It may happen that the confirmation email is automatically classified as junk mail. We therefore invite you to check this folder.

If the message remains untraceable, our customer service is at your disposal at contact@tdet.fr. Please provide us with your name and the email address used during the order; we will resend it as soon as possible.

Our orders are prepared within very short timeframes, which may limit the possibilities for modification after validation.

If your order has just been placed, we invite you to contact our customer service at contact@tdet.fr, as soon as possible, providing your order number. We will do our best to make the necessary adjustments before shipping.

It may happen that an address change is necessary after an order has been confirmed.

• If your order has not yet been shipped, please contact us as soon as possible at contact@tdet.fr. We will do what is necessary to update the delivery address.
• However, if the package has already been shipped, it is unfortunately no longer possible to change its destination. In this case, since the package is handled by the carrier, we recommend that you contact Colissimo services directly to check available options.

If your order has been shipped to a relay point, the package will be returned to us within 14 days. Upon its reception at our premises, we can, according to your preference:
• Proceed with a reshipment (shipping costs may apply),
• or issue a refund for your order, excluding shipping costs.

Orders can be cancelled as long as they have not yet been shipped.

Please contact our customer service as soon as possible at contact@tdet.fr. If your package has not yet been prepared, cancellation can be made without difficulty.

If your order has already been shipped, you can, of course, return it once you have received the package. You have 14 days from the date of delivery to do so.

As soon as your package is shipped, you will receive a confirmation email containing your tracking number. This allows you to view the various stages of your order's delivery.

You can also track the progress of your delivery at any time from the "Track my package" section, accessible directly from your account. This feature provides continuous visibility into your order until it is received.

We take great care in preparing every order. However, an incident may exceptionally occur during transport or delivery.

In the event of a damaged package, missing item, or defective product, we invite you to follow these steps:
• Take a few photos of the package and its contents
• Contact our customer service at contact@tdet.fr as soon as possible
• Simply describe the situation you encountered

Our team will do what is necessary to provide you with a quick, clear, and appropriate solution for your situation.